Refund Policy - Moire Removal AI Image Processing

Overview

At Moire Removal, we strive to provide the best AI-powered image processing experience. Because our service involves the consumption of AI computing resources (credits) upon usage, we have established the following refund policy.

Eligibility for Refunds

1. Technical Issues: If you encounter a technical failure where credits were subtracted but the service failed to deliver a processed image, you are entitled to a refund or credit restoration.
2. Double Charges: If you were accidentally charged twice for the same transaction, we will refund the duplicate payment.
3. Unused Credits: For one-time credit packs, you may request a refund within 7 days of purchase, provided that no credits from that pack have been used.

Non-Refundable Situations

• Credits that have already been used for image processing.
• Satisfaction with AI output quality (we provide free trials/samples for you to test the quality before purchasing).
• Subscriptions that were not cancelled before the renewal date (though you can cancel anytime to prevent future renewals).

How to Request a Refund

To request a refund, please contact our support team at [email protected] with the following information:

• Your account email address
• Transaction ID or Order Number
• Reason for the refund request

Response Time

We are committed to providing excellent customer service. Our team will review your request and respond to all support and refund inquiries within 3 business days.

Merchant of Record

Our order process is conducted by our online reseller and Merchant of Record, Creem.io. They handle all customer service inquiries and returns related to payments.

Last updated: December 28, 2025